TBH I was going to just offer a replacement laptop in exchange and just try and figure this out, but if this is normal behavior then I guess that won't help since his replacement one will do it too. Very weird how inconsistent it seems to be. But for me, it only seems to happen in Win8.1 with Notepad on my desktop, and not at all in Linux Mint on my laptop. In those same circumstances, it would disappear on the customer's laptop. However, when typing in this reply box, or the url bars of both chrome and IE, Kingsoft Office Writer, and when typing the name of the notepad txt file, it stays visible while typing. I just tried it on my Windows 8.1 desktop at home, and it shows the cursor while typing in everything except notepad, when it disappears same as the customer's computer. Very strange that I never noticed this before. Maybe update the bios itself? Its clearly not a windows issue at this point, but I can't see how a hardware fault could cause this kind of very circumstancial issue.
I tried disabling it to use a usb mouse and the issue remained.
I check in the Bios and the only option relating to the touchpad or mouse is one to just enable/disable it. After I got called over to help on it, I tried booting into Linux Mint 15 XFCE and the same exact issue happens there. In the mouse pointer options, the checkbox for "hide cursor while typing" is always UNchecked.
Customer said we could N&P no problem, so we tried that, no effect Reinsalling/updating/rolling back AMD video drivers Reinstalling/updating/rolling back Synaptic touchpad drivers Tested with a usb mouse, and keyboard in various configurations, it still happens every time. If I move the cursor out of the window, it stays visible. So for instance, if I am typing in notepad, if the cursor is in the notepad window (including the windows dragbar, menu bar, etc) the cursor will disappear until I move the mouse. So after checking it in, we notice that the cursor does disappear, but only under the following circumstances: You must be typing in a textfield, or typing program (word, notepad, etc), and while the cursor itself is in the active window or the text field itself. He came back the other day saying he couldn't stand how the mouse goes away when typing.
Customer bought a refurbished Toshiba Satellite C655D-S5120 (Win 7 HP 圆4) from us about 2 months ago. Have a strange issue I can't seem to figure out.
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